Weight Loss FAQ

Online Weight Loss Program

How do I get the online program?

After your purchase is complete, you will receive an email from us. Please check your spam account and add the email address to your address book. Each week you will receive an email on what you will learn about for the week.

Once you receive your login information, you are ready to start. You can also change your password; however, it has to contain a numbers and other symbols. We do this for your protection.

Can I download all the information?

There are PDFs and audio recordings that you can download for your use. DO NOT LISTEN TO THE HYPNOSIS WHEN DRIVING! The videos are not downloadable.

Can I watch the program on my phone?

The newer phones will allow you to watch the videos and download the audios to the music file on your phone. Occasionally, the older phones will not allow you to play the videos and audios. You will have to watch it on your computer or iPad.

What if I get locked out and cannot remember my password?

You are able to get into your account by asking for a new Password. Using the same email address that you use with your purchase; you can get back into the program easily. If you run into any issues, please contact Kathy@mentaledgellc.com and either I will respond or someone from my team will get back to you.

How long do I have the program for?

One year from date of purchase. You can always renew your membership the next year if you need more time.

What if the videos are not working?

Please contact us immediately at Kathy@mentaledgellc.com. We will get them up and running again.

Can I share the videos with others?

No – if we find out that your account is being used by multiple accounts, we will disable your account and no refund will be given.